≫ Japanese

Health & Safety Action in Response to The Coronavirus (COVID-19)

Welcome to TOHO cinemas!
In order to ensure the safety of our customers and employees, TOHO Cinemas will be implementing infection prevention measures.
We apologize for any inconvenience this may cause to our customers and thank you for your understanding and cooperation.

  • Requests for our customers

    If you feel sick at our theater, please let our staff know.

    • ・Please check your temperature before buying your tickets. If you have symptoms such as fever or cough, please refrain from coming to the theater. ・Masks are required for guests and staffs throughout the theater.
      *Admission cannot be guaranteed if you don't wear mask, except for kids under 3.
      *Please let our staff know if you cannot wear mask due to a medical condition or disability.
      ・Please wash your hands, use the hand sanitizer placed at the entrance, and cover your mouth when coughing or sneezing. ・In order to prevent infection and spreading coronavirus, please secure physical distancing when standing in line or near the entrance. ・If you have visited a country or region where the infection has continued to spread within the past two weeks, please refrain from visiting. ・All customers will be subject to a temperature check by thermographic camera prior to entry. Please note that customers having a fever of 37.5℃ or higher will not be admitted.

  • We will sell the tickets for all of our seats in compliance with the Basic Policies for Novel Coronavirus Disease Control by the Government of Japan and the latest guidelines for preventing the spread of covid-19 infections in movie theaters by Japan Association of Theatre Owners.
    Our special request for your health and safety
    ・You can eat the foods and beverages you bought at our concession in the auditorium, but please try to shorten the time for eating and drinking.
    ※We are currently not serving L size popcorn.
    ※Please keep wearing a mask except when you eat or drink.

  • Ventilation in the theater

    • We have air ventilation system, in which the air in the auditorium is replaced with the outside air, in accordance with the law.

  • Encouraging social distancing

    • The layout of our theaters has been changed for your physical distancing.

    • ・On the couches in the lobby, please sit as far apart from each other as possible. ・We have marked the carpet to remind our customers to maintain physical distancing while in a queue line. ・If it is crowded, we may ask you to wait at the entrance to keep a distance between you and other customers.

  • Employee Health Training

    • ・All of our employees are required to check their temperature check at work, wear a face mask, wash and sanitize their hands and gargle. ・Some employees wear gloves and face guards. ・We require face masks to be worn in the theater at all times.

    • ・We have installed vinyl screens at the shop to prevent virus droplets. ・We use trays to exchange cash in order not to touch it directly.

  • Vigilant sanitation & cleaning

    • We are enhancing the sanitation of frequently touched parts such as ticket vending machines, handrails, doors, and toilets. Sanitizers are placed at the entrance and lobby of the theater. Also, we have paper towels and sanitizers prepared in the hallways near the auditorium. This will allow customers to sanitize seats and armrests themselves.

  • Temperature check prior to the entry

    • All customers will be subject to a temperature check by thermographic camera prior to entry. Please note that customers having a fever of 37.5℃ or higher will not be admitted.

  • Others

    • ・We will check your tickets at the entrance, only visually. ・The hand dryer in the toilet is temporarily out of use.