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Health & Safety Action in Response to The Coronavirus (COVID-19)

Welcome back to TOHO cinemas! We are prepared to respond and ensure that TOHO cinemas provides safe venues for our customers and employees as we reopen.

  • Requests for our customers

    • ・Please check your temperature before buying your tickets. If you have symptoms such as fever or cough, please refrain from coming to the theater. ・Masks are required for guests and staffs throughout the theater.
      *Admission cannot be guaranteed if you don't wear mask, except for kids under 3.
      *Please let our staff know if you cannot wear mask due to a medical condition or disability.
      ・Please wash your hands, use the hand sanitizer placed at the entrance, and cover your mouth when coughing or sneezing. ・In order to prevent infection and spreading coronavirus, please secure social distancing when standing in line or near the entrance. ・If you have visited a country or region where the infection has continued to spread within the past two weeks, please refrain from visiting. ・All customers will be subject to a temperature check by thermographic camera prior to entry. Please note that customers having a fever of 37.5℃ or higher will not be admitted.

  • Ventilation in the theater

    • We have air ventilation system, in which the air in the auditorium is replaced with the outside air, in accordance with the law.

  • Encouraging social distancing

    • The seat in your front, back, left, right will be vacant.
      Please keep the conversation between customers to a minimum inside the auditorium.

    • We operate in the following ways in all of our theaters except for special screenings.
      ■ 19 October - 22 October
      We will sell the tickets in "checkerboard" pattern where you are spaced with 1 vacant seat between another guest.
      You can eat the foods and beverages you bought at our concession in the auditorium.

      NOTICE:
      We will sell the tickets for all of our seats in the following theaters on October 21st and 22nd.
      Hibiya, Chanter, Shinjuku, Ikebukuro, Nihonbashi, Ueno, Roppongi-Hills, Shibuya, Kinshicho(Rakutenchi/Orinas), Umeda, Namba
      =Attention!=
      No Food or beverages allowed in the auditorium.
      ※ Other than the theaters listed above, we will sell the tickets in "checkerboard" pattern where you are spaced with 1 vacant seat between another guest.

    • ・We have marked the carpet to remind our customers to maintain social distancing while in a queue line.

  • Supervising health of our employees

    • ・All employees are required to undergo temperature check at work, wear a face mask, wash and sanitize their hands and gargle. ・Some employees wear gloves and face guards. ・We require face masks to be worn in the theater at all times.

    • ・We have installed vinyl screens at the shop to prevent virus droplets. ・We use trays to exchange cash in order not to touch it directly.

  • Vigilant sanitation & cleaning

    • We are enhancing the sanitation of frequently touched parts such as ticket vending machines, handrails, doors, and toilets. Sanitizers are placed at the entrance and lobby of the theater. Also, we have paper towels and sanitizers prepared in the hallways near the auditorium. This will allow customers to sanitize seats and armrests themselves.

  • Temperature check prior to the entry

    • All customers will be subject to a temperature check by thermographic camera prior to entry. Please note that customers having a fever of 37.5℃ or higher will not be admitted.

  • Others

    • ・We will check your tickets at the entrance, only visually. ・The hand dryer in the toilet is temporarily out of use.

©紙兎ロペプロジェクト2020